Woodykiki Shipping Guide
Last updated: October 28, 2026
Your Woodykiki portrait is a piece of art, created just for you. Because each artwork is handcrafted with care, our process involves two key stages: Handcraft & Preview and Delivery.
Step 1: Handcraft & Preview
This is where the magic happens! Once you've customized your order — choosing your style, size, and uploading your pet's photo — our artists illustrate, hand-paint, and handcraft your portrait with care.
- Once the 30-minute change and cancellation window has passed, your order is sent to our artists, who will hand-paint or handcraft your pet's portrait and email you a preview proof within about one week.
- At the preview stage, you may request up to 2 rounds of revisions to the artwork, such as adjustments to coloring, expression, or details. Additional revisions beyond this may be subject to an extra fee or declined at our discretion.
- Please reply to our preview email within 5 days. If we do not receive a response within 5 days, your preview will be considered approved and your order will move into final packaging & shipping automatically. This helps us keep your order on schedule and ensure timely delivery.
- Once the preview is approved, either by your reply or automatically after 5 days, we will proceed with packaging & shipping.
Step 2: Delivery
Once you have approved the final artwork, your portrait is carefully framed and packaged — ready to display the moment it arrives.
How much is shipping?
| Order Value | Worldwide Shipping Cost |
|---|---|
|
$90 USD and Over
|
FREE |
| Under $90 USD | $10 USD (Flat Rate) |
When will my portrait arrive?
The estimated delivery window below begins after you have approved your artwork. As each portrait is handcrafted with care, timelines are approximate. During peak holiday seasons, please allow an additional 1–2 weeks for delivery.
| Region | Estimated Delivery Time |
|---|---|
| USA & Canada UK & Europe Australia & New Zealand Asia & the Middle East |
1 – 2 Weeks |
Where is it shipped from?
To ensure efficient processing, we ship from our global studios in the UK, Japan, and Hong Kong. Your order will be dispatched from the optimal location based on availability — getting your Woodykiki portrait to you as quickly as possible.
Will I face any customs duties or tariffs?
No, you will not face any extra charges. We believe in transparent, all-inclusive pricing.
The price you see at checkout is the final price you pay. We cover all customs duties and tariffs required for delivery. This is also known as a "Delivered Duty Paid" (DDP) shipment.
With Woodykiki, there are absolutely no surprise charges. We handle everything so you can enjoy a seamless and worry-free shopping experience from checkout to delivery.
Important Order Information
- Cancellations & Order Changes: If you need to cancel your order or update any order details — such as your shipping address, pet photo, size, or product options — please email support@woodykiki.com within 30 minutes of placing your order.
- After the 30-Minute Window: After 30 minutes, your order may begin processing. At that point, cancellations and changes — including shipping address updates — may no longer be possible and will be granted only at our discretion.
- Photo Swaps: To ensure a smooth process for everyone, we may be unable to accommodate requests to swap the original photo after an order has been placed, especially after handcrafting or hand-painting work has begun.
- Military Addresses: Unfortunately, we are unable to ship to military addresses (APO/FPO/DPO). If one is provided, we will contact you for an alternate address or cancel and refund the order.